Refund policy

Refund Policy

Last updated: October 29, 2026

Thank you for shopping with ResellEU. Please read this Refund Policy before making a purchase on reselleu.com. By placing an order, you confirm that you have read and accepted this policy.

In this policy, “ResellEU”, “we”, “us” and “our” refer to the operator of reselleu.com identified in Section 13.

1. Digital Products

All products sold on reselleu.com are digital content, such as PDF guides and supplier information, delivered electronically. We do not sell, stock or ship physical goods.

Once delivery has started and you have waived your right of withdrawal (Section 2), we do not offer refunds, exchanges or store credit for reasons such as:

  • change of mind
  • not reading the product description before purchase
  • personal dissatisfaction that is not caused by a defect in the product
  • business results, sales, profits or financial outcomes
  • changes made by third-party suppliers, platforms or marketplaces after your product was delivered
  • problems with your own device, software, email or internet connection
  • no longer needing or wanting the product

This does not affect your statutory rights if a product is faulty, not delivered, or does not match its description. See Section 4.

No income guarantee. Our products are informational and educational resources. We do not promise or guarantee any income, profit, sales or business results. Any examples shown are not typical. Your results depend on your own actions, experience, budget, market conditions and other factors outside our control.

2. EU Right of Withdrawal and Express Waiver

Consumers in the EU normally have a 14-day right to withdraw from online purchases. If you withdraw before delivery of the digital content has started, you will receive a full refund.

Under Article 16(m) of Directive 2011/83/EU and § 53(4) of the Estonian Law of Obligations Act, the right of withdrawal ends once delivery of digital content has started, provided that:

  1. you gave your prior express consent to delivery starting immediately, during the withdrawal period;
  2. you acknowledged that you thereby lose your right of withdrawal; and
  3. we have sent you confirmation of the contract, including your consent and acknowledgement, by email.

At checkout you must tick a box confirming points 1 and 2. An order cannot be completed without it. The checkbox reads:

“I understand that I am buying a digital product (PDF/information) and will not receive any physical goods. I agree that the product will be made available to me immediately, and I acknowledge that I thereby lose my 14-day right of withdrawal.”

Your consent is confirmed in your order confirmation email.

Business customers: if you buy as a business, sole trader or for any commercial or professional purpose, the statutory consumer right of withdrawal does not apply to you.

3. Delivery

Digital products are delivered to the email address entered at checkout, normally immediately after payment and no later than 24 hours. Delivery takes place when the product or its access link is made available to you.

To receive your product, please:

  • enter a correct and working email address
  • check your spam, junk and promotions folders
  • download and save your files after delivery
  • follow any access instructions provided

If you have not received your product within 24 hours, contact us and we will resend it free of charge. If we still fail to deliver within a reasonable time after your request, you may cancel the order and receive a full refund.

4. Faulty, Non-Delivered or Non-Conforming Products

Your product must match its description, be accessible and work as described, and its information must be accurate and up to date at the time of delivery.

If it does not, contact us as soon as you notice the problem and include:

  • your order number
  • the email address used at checkout
  • a description of the problem, with screenshots where possible

We will first bring the product into conformity free of charge, for example by restoring access, resending the product or providing a corrected or updated version.

You are entitled to a proportionate price reduction, or to terminate the contract and receive a full refund, if:

  • we cannot or do not fix the problem within a reasonable time;
  • the problem remains after our attempt to fix it;
  • the problem is so serious that an immediate price reduction or refund is justified; or
  • we have stated that we will not fix it.

Termination is not available where the lack of conformity is minor. Refunds are made within 14 days to the original payment method.

This section does not limit your statutory rights regarding digital content that does not conform to the contract.

5. Duplicate Purchases

If you accidentally buy the same product more than once, please contact us as soon as you notice it. After verification, we will refund the duplicate purchase to the original payment method.

6. Prices and Promotions

All prices are shown in euros and include VAT where applicable. When we announce a price reduction, the reference price shown is the lowest price applied in the 30 days before the reduction.

Prices, discounts and promotions may change at any time. We do not refund price differences if a product is later offered at a lower price. Discount codes cannot be applied after a purchase has been completed.

7. Order Cancellation by Us

We may refuse or cancel an order, for example where we suspect fraud, unauthorised use of a payment method, or a breach of our Terms of Service. If we cancel an order, we will refund the full amount paid.

8. Intellectual Property and Licence

All products are licensed for your personal use or for the internal use of one single business only, as described in our Terms of Service. You may not copy, share, resell, redistribute, publish or give away any product or its contents, in whole or in part, without our written permission.

Sharing or reselling our products breaches our Terms of Service. We may restrict your access to our products and claim compensation for damage caused. This does not affect your statutory rights regarding faulty products.

9. Payment Disputes

If you have any problem with your order, please contact us first. We usually respond within 48 hours and resolve most issues quickly. This does not limit your right to dispute a payment with your bank or payment provider.

If a payment is disputed for a product that was delivered as described, we may provide the payment processor with relevant evidence, including:

  • order and payment records
  • your checkout consent to immediate delivery and waiver of withdrawal
  • delivery confirmation and email records
  • download and access records, processed as described in our Privacy Policy
  • communication between you and us

If we find that a dispute was fraudulent, we may refuse future orders and seek recovery of the amount as permitted by law.

10. Before You Buy

Please read the full product description and make sure the product suits your needs before purchasing. If you have any questions, contact us before you buy.

11. Mandatory Rights and Severability

Nothing in this policy excludes or limits any rights that cannot legally be excluded under applicable consumer protection law. If any provision of this policy is found invalid or unenforceable, the remaining provisions stay in effect.

We may update this policy from time to time. The version published on reselleu.com at the time of your purchase applies to your order.

12. Governing Law and Disputes

This policy is governed by the laws of the Republic of Estonia. This does not deprive consumers of the protection of mandatory laws of their country of residence.

If a dispute cannot be resolved directly with us, consumers may contact the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), www.ttja.ee.

13. Company Information and Contact

ResellEU and reselleu.com are operated by:

LAUSTEC OÜ
Private limited company registered in the Estonian Commercial Register
Registry code: 17502314
VAT number: EE103027391
Registered address: Võistluse 8, Tallinn, 10132, Estonia
Email: hqresell9gmail.com 
Website: reselleu.com

All purchases made on reselleu.com are contracts concluded with LAUSTEC OÜ.